Frequently Asked Questions
Everything you need to know about shopping at The Bonnie Hound
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
How can I track my package?
Once your order is shipped, you will receive an email with a tracking link. You can also log into your account on our website to view your order history and real-time status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
At The Bonnie Hound, we prioritize ethical manufacturing. We work closely with our suppliers to ensure that our products meet high quality standards and are produced under fair labor conditions.